General & Legal

Our Products

We only sell mockups. The function of mockups is to digitally insert the graphic design created by the graphic designer in a real environment using Adobe Photoshop software.

Product Updates

We reserve the right to update our products. In the event that a content ceases to exist, our customers can access the products they have purchased even after deletion.

We notify our customers of changes to the licensed products via the e-mail address associated with the purchase.

Support

We will reply to customer feedback within 12 working hours and offer help to the best of our ability. We are available for contact at studio@brandnewmockup.com

Refunds Policy

Given that we sell digital products, you are entitled to a refund only if we see in the system that you have not yet downloaded the product. By way of the purchase and downloading you expressly consent to the beginning of our performance, and acknowledge that you thereby lose your right of withdrawal.

If you downloaded the product but it appears to be defective, you should contact us right away. Once we receive a notification from you on an alleged defect, we examine your notification without undue delay. If the existence of a defect is established, we will do everything we can to remedy the defect. We undertake to repair the defect within 24 hours, or in case it is unable to be repaired, you become entitled to a refund.

Limitation of liability

We do not take any responsibility and we are not liable for any damages of any kind, including, without limitation, any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, incurred as a result of use of products purchased through brandnewmockup.com website.

Payment Methods

We accept the majority of credit/debit cards. We use Stripe to securely process credit card data. All transactions are SSL (Secure Socket Layer) protected: this means that your information is securely transmitted during the processing of all payments. In case you don’t want to use your credit card we also accept PayPal.

Create Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account.. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Discount System

The customer is only entitled to a discount if he is logged in to brandnewmockup.com at the time of purchase.

Our discount system is called a progressive discount system. The minimum discount is 20%, the amount of which depends on the amount of the purchase.

We determined 4 fixed price brackets. There is a percentage discount for each bracket. We divide the subtotal of the cart among these fixed brackets, then we calculate the divided values according to the applicable discounts. We get the final subtotal of the cart by adding up the calculated results.

You can read more about the calculation of the discount system here.

Purchasing Process

1./ Add to Cart

The very first point of the purchase is that the product that is intended to be purchased has to be added to the cart. We offer two solutions to perform the operation: The first, which is also the fastest solution, is to press the '+' icon on the interface resulting from the interaction of the cursor hovering over the product in the result list view. When the icon is pressed, license options and the "Add to Cart" button appear.

The second solution for adding to the cart is when the customer opens the product on a new page by clicking on the photo in the results list view, and then performs the add to cart operation.

A complete category can also be added to the cart. In this case, the name of the category will be displayed in the basket, the contents of which cannot be changed.

2./ Cart

The products you want to buy can be viewed in the cart, where you can modify them as needed. Items can be deleted, their licenses and number of items can be changed.

The unit price of the items in the cart is displayed at the original price, regardless of the amount of the discount. The amount of the discount can be viewed at the very end of the summary.

3./ Checkout

The customer finalizes his purchase by entering the mandatory data, selecting the payment method and ticking the points that must be accepted.

4./ Notification by Email

After a successful payment, we will notify you about the status of the payment and information about downloading the product via the email provided at the time of payment. Your order is considered an offer, which we accept with this notification email and thereby the contract between us is concluded. After payment of the purchase price of the product, we issue an electronic invoice and send it to the email provided at the time of payment. By accepting the present terms you consent to us issuing and sending you the invoice electronically.

Downloading Process

1./ Link via Email

After successful payment, we will send a letter to the email address provided at the time of payment with a link to the Download Center menu.

In the case of purchases made with an inactive account, the purchased products are available only and exclusively via the link in this notification email. In case of loss of the notification email, please send us a letter to the address studio@brandnewmockup.com, in which you attach the invoice confirming the purchase and request the resending of the notification email.

In the case of purchases with a logged-in account, there is no need to wait for the email notification, the purchased product becomes automatically available for download in the Download Center.

2./ Download

Under the Download Center menu item, you will find a file structure where you can access the free products also in addition to the purchased products.

We offer 3 options for downloading:
• Files
• Files & License Certificate
•License Certificate

In the event that content ceases to exist, our customers can access the products they have purchased even after deletion.

There is no way to download products in mobile view.

Indemnification

You shall indemnify, defend and hold harmless us from any claim or demand made by any third-party due to or arising out of your breach of these terms or your violation of any rights of third-parties thereby.

Change of Terms

We reserve the right to amend the present terms anytime. The changes enter into force after their publication on the brandnewmockup.com website and are only valid for transactions following the entry into force.

Governing Law

The present terms and the contractual relationship between you and us shall be governed by Hungarian law, and Hungarian courts shall have competence in disputed related thereto.